Refund policy

UK Customers only

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Once your return request is approved, you will then have an additional 14 days to send the item back.

Items must be returned in their original, unused condition. We cannot accept returns that show signs of wear, including (but not limited to) makeup stains, deodorant marks, perfume or smoke odours, pet hair, washing, stretching, or any damage caused after delivery. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at here. If your return is accepted, we’ll provide a return shipping label and instructions on how and where to send your package. Please note that all return shipping costs are the responsibility of the customer, and we are not liable for any costs or inquiries related to return shipments. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question here.

Exchanges: We do not accept exchanges.

Restocking fees: We do not charge a restocking fee.

United States only

Customers located outside the United Kingdom, including the United States are not covered by a statutory cooling-off or automatic return period for online purchases.

We accept returns for both defective and non-defective products. For change-of-mind returns, please request a return within 3 calendar days of receiving your item. 

Items returned because you have changed your mind must be in their original, unused condition. Please provide your receipt or proof of purchase.

If a return request is approved, the customer will be responsible for all return shipping costs, including international shipping fees, customs duties, and any associated carrier charges required to return the item to our designated return facility in the United Kingdom.

If an item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with clear photographic evidence so we can review the issue and determine an appropriate resolution. This does not affect your statutory rights.

Exchanges: We do not accept exchanges.

Restocking fees: We do not charge a restocking fee.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Please note:

  • Variations in colour, finish, or appearance between product photos on our website and the item you receive (caused by lighting, screen settings, or natural material differences) do not qualify as a defective or faulty product and are not valid grounds for a free return.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 calendar days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at here