Shipping Policy

At Normal Standard Club, we’re committed to delivering your order quickly, safely, and reliably. Below you’ll find everything you need to know about how we ship your items.

Processing Time

Business days are Monday–Friday, excluding public holidays in the United Kingdom. Our daily order cut-off is 12:00 AM (midnight), London time. Orders placed after this cut-off are counted from the next business day for processing purposes.
Our products are made to order, which helps reduce overproduction and unnecessary waste. Once you place your order, it enters our production queue and is processed within 1–3 business days.
During peak periods such as holidays, sales, or special promotions, processing times may extend slightly due to increased demand.
If we encounter any unexpected delays, we’ll notify you by email.

Shipping Rates

UK & US Orders

- Shipping rates vary and will be calculated at checkout.
- Rates may change depending on seasonal factors, courier availability, or promotional offers.

Estimated Delivery Times

Once shipped, typical delivery times are:

UK Approximately 3-5 business days for Standard Delivery
US Approximately 7-12 business days for Standard Delivery

These are estimated delivery times only. Actual delivery may vary depending on courier performance, customs processes, and local postal services.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees once they reach your country.
These charges are the responsibility of the customer and are not included in your order total.
Customs checks may also add to the delivery time.

Tracking Your Order

Once shipped, you’ll receive a confirmation email with tracking details.
You can track your parcel through our tracking page or via the courier’s website.
If you don’t receive tracking information within 5 business days of your order, please contact us.

Stolen Parcels

If you believe your parcel has been stolen after delivery, please contact the delivery company directly with your tracking number to report it and request further information.
We are not responsible for theft after your parcel has been correctly delivered to you or someone you nominated to receive it. Your statutory rights are unaffected.

Incorrect or Undeliverable Addresses

Please ensure your shipping address is accurate and complete when placing an order.
Orders returned to us as undeliverable will not be re-shipped. Instead, they will be refunded minus shipping fees.